Terms & Conditions

Please note that by making a booking with Alessandra and/or paying a security deposit, you agree to be bound by these terms and conditions. It is the sole responsibility of the client who pays the security deposit to understand, agree and be responsible for adhering to these terms and conditions and making all relevant payments.

Payments

Once a booking date and price have been agreed between the parties, you are required to pay a $100 security deposit which will be deducted from the total cost of the booking and will not be refundable or transferable under any circumstances. The outstanding balance can be paid in cash on the day or via direct debit at least two weeks prior. Please note that Alessandra does not hold any bookings for clients that have not paid their security deposit.

Cancellations

Cancellations of any bookings by you must be communicated to Alessandra in writing. Upon cancellation, the complete $100 security deposit will be retained by Alessandra regardless of the amount of notice given.

If less than two weeks’ notice is provided, you will also be required to pay 50% of the agreed price of the booking. This is necessary to cover administration costs and compensate for Alessandra’s inability to service other clients on the date of your booking.

Please note that changing the date of your booking will be treated as a cancellation.

Please confirm your numbers and the services you require carefully at the time of your booking. You will be charged the full amount agreed between the parties regardless of whether someone in your wedding party or group booking cancel or are otherwise unavailable.

Of course, if additional people require makeup on the day of your booking, but were not included in the original booking, this is not normally a problem and payment can be made in cash on the booking date. It is recommended to give Alessandra as much notice as possible if others in attendance require makeup to avoid disappointment and ensure that appropriate arrangements can be made.

Timing

Alessandra will notify you of her arrival time one to two weeks prior to the booking. Adhering to booking times is critical to ensure that Alessandra is able to perform her services effectively. Therefore, should unforeseen circumstances arise, the onus is on you to advise Alessandra as soon as possible. Alessandra is not responsible if your desired completion time is not met due to client/group/wedding party delays.

Refunds

Alessandra does not offer refunds for any completed services. If you are in any way dissatisfied, the onus is on you to notify Alessandra whilst she is on location.

Should you wish to meet Alessandra ahead of time and test her work in advance, it is recommended that you organize a bridal or group trial.

Health and Safety

Alessandra and her assistants are not, under any circumstances, responsible for any allergic reactions to products used. The onus is on you to give Alessandra advanced notice if you or any of your group or wedding party have particular hypersensitivity to any makeup products.

Alessandra and her assistants do not accept liability for any claims arising out of the misuse, allergic reactions, or any injury suffered as a result of the consenting use of the products and equipment provided by Alessandra. By agreeing to these terms and conditions, you release Alessandra and her assistants from all liability if such a situation should arise.

Alessandra and her assistants reserve the right, in their absolute discretion, to stop work if any clients display antisocial behavior, contagious viral symptoms, or any other behavior/symptoms that make them feel unsafe or uncomfortable.

For their own safety, children in attendance of the booking are to be supervised by a responsible adult at all times. Alessandra and her assistants accept no liability from any claims arising from any injury sustained by a child while in the service area.

Use of Contractors

Alessandra may in her absolute discretion engage contractors or assistants to help her provide services in connection with this agreement.

In the event that Alessandra is not able to attend an appointment to provide makeup services on the scheduled booking date, she may organise for an alternate professional makeup artist to attend the appointment as her representative. Alessandra will endeavor to give you as much notice as possible if she is not personally able to attend your appointment.

In the event that an alternate professional makeup artist attends your appointment, these terms and conditions shall continue to apply in full, with all relevant references to “Alessandra” to be replaced with “Alessandra’s representative”.

Miscellaneous

Damage to or theft of Alessandra’s property caused by any person, (including children), requires on the spot compensation for the full value of the relevant item plus shipping costs.

Alessandra does her best to ensure that the products used at a trial are also used on the day of your booking. However, please be aware that there are situations beyond Alessandra’s control that may prevent this, such as a supplier discontinuing a product or a supplier delay in restocking a product. Alessandra will always aim to replace the product with something similar.

You acknowledge that Alessandra may use any photographs or images taken during your appointment on her website, social media or for any other promotional purposes.

You understand that once you have made a booking and/or paid the security deposit, you are legally bound by these terms and conditions.